Orders

Orders are the customer requests placed through your campaigns. The dashboard lets you view, track, and export order information.

What is an Order?

When a customer completes the ordering process on your webapp, an order is created. Each order contains:

• Customer information (name, email, address)
• Product details (what they ordered)
• Photos uploaded by the customer
• Campaign and code information
• Survey responses (if applicable)
• Customer feedback (happiness rating)

Order Lifecycle

Orders go through several stages:

Draft → Completed → Forwarded → Printed → Shipped
                 ↘              ↓
              Cancelled    (if issues)

Status Descriptions

Status	Description
Draft	Customer is still creating the order
Awaiting Payment	Order waiting for payment confirmation
Completed	Order successfully submitted
Forwarded	Sent to production facility
Printed	Product has been printed
Shipped	On its way to the customer
Cancelled	Order was cancelled
Expired	Order timed out (never completed)
Discarded	Order was discarded by the system

Typical Timeline

Stage	Typical Timing
Customer creates order	Minutes
Order forwarded to production	Within hours
Printing	1-3 business days
Shipping	Depends on destination

Viewing Orders

Orders List

1. Go to Campaigns & orders → Orders
2. See all orders across your campaigns
3. Use filters to find specific orders

Order Details

Click on any order to see:

Section	Information
Basic Information	Status, product, dates, code
Customer Information	Name, email, phone, gender, opt-ins
Address Information	Shipping address, tracking link
Campaign Information	Which campaign this order belongs to

Filtering Orders

Use the search and filter options to find orders:

Filter	Description
Search	Find by order number, email, or name
Campaign	Show orders from a specific campaign
Status	Filter by order status
Date range	Orders from specific time period

Order Information

Customer Details

Each order captures:

Field	Description
Name	Customer's first and last name
Email	Contact email address
Phone	Phone number (if required)
Gender	Gender (if required)
Language	Language the customer used
Address	Full shipping address

Marketing Opt-ins

Field	Meaning
Opt-in	Customer agreed to your marketing communications
Stampix Opt-in	Customer agreed to Stampix communications

Customer Feedback

If happiness feedback is enabled on your webapp:

Field	Description
Feedback Emoji	Rating from very negative to very positive
Feedback Comment	Optional text feedback from customer

Tracking Orders

Order Status

View the current status in the order details or orders list. Customers receive automatic email notifications at key stages.

Tracking Link

For shipped orders, a tracking link may be available:

1. Open the order details
2. Find Address Information
3. Click Track Order to view shipping status

View in Fulfilment

For detailed production information:

1. Open the order details
2. Click View in fulfilment
3. See production-level details (if you have access)

Exporting Orders

Export order data for analysis or integration with other systems.

How to Export

1. Go to Orders
2. Click Export CSV
3. Select which columns to include
4. Optionally set a date range
5. Click Export
6. Receive the CSV file via email

Available Export Fields

Category	Fields
Order	Code, created date, status, format
Customer	Name, email, gender
Address	Full address details
Campaign	Campaign name, code used
Feedback	Rating and comments

Export Limits

• Maximum 50,000 orders per export
• If you need more, narrow your date range
• Large exports are sent to your email

Campaign Analytics

Order data powers your campaign dashboard:

Orders Chart

Visual representation of order volume over time. Shows trends and patterns.

Order Count

Total completed orders for your campaign.

Opt-in Rate

Percentage of customers who opted in to marketing:

Opt-in Rate = (Orders with opt-in) / (Total orders) × 100

Distributions

• Language Distribution: Which languages customers used
• Gender Distribution: Breakdown by gender (if collected)

Happiness Feedback

Aggregate view of customer satisfaction ratings. Click on any rating to see individual comments.

Best Practices

Monitoring

• Check orders regularly during active campaigns
• Watch for unusual patterns (spike in cancellations, etc.)
• Monitor feedback for issues

Data Management

• Export data periodically for backup
• Integrate exports with your CRM/systems
• Review opt-in data for marketing campaigns

Customer Service

• Use order details to handle customer inquiries
• Provide order numbers for reference
• Share tracking links when available

Order Troubleshooting

Order Stuck in Draft

Customer started but didn't complete. Could be:

• Technical issue
• Customer abandoned
• Payment failed

These typically expire automatically.

Order Cancelled

Check the status reason in order details. Common causes:

• Customer request
• Address issue
• Production problem

Missing Tracking

Not all shipments have tracking. Depends on:

• Destination country
• Shipping method
• Carrier capabilities

Customer Can't Find Order

Ask for:

• Email address used
• Approximate date
• Code (if applicable)

Search using these details to locate the order.

Common Questions

Can I cancel an order?

Contact Stampix support. Orders can be cancelled before they're forwarded to production.

Can customers change their order?

Once completed, orders cannot be modified. Customers would need to place a new order.

How long are orders kept?

Order history is retained according to data retention policies. Recent orders are always accessible.

Can I see the customer's photos?

For privacy reasons, uploaded photos are not directly viewable in the dashboard.

Why is an order showing as "Draft"?

The customer started the process but hasn't completed checkout. Draft orders eventually expire.

How do I handle GDPR requests?

Contact Stampix support for data deletion or export requests related to specific customers.

Related Topics

• Campaigns — View orders by campaign
• Codes — Track which codes were used
• Surveys — View survey responses